FAQ

  • DO YOU HAVE A SHOWROOM?

    We are a family business working out of our home, and we would love for you to stop by and see what we have to offer. We ask that you make an appointment to see our inventory. Contact us today.

  • DO YOU DELIVER RENTAL ITEMS?

    Absolutely! We can deliver rental items for an additional delivery fee.

  • CAN I PICK UP RENTAL ITEMS?

    Yes. You can come and pick up smaller rental items. Please keep in mind the amount of space you will need in your vehicle. Larger rental items will be delivered and set up for you.

  • DO RENTAL ITEMS COME PACKED?

    Rental items are delivered clean, sanitized, and ready for use! All dishware, glassware and serveware arrive in boxes, crates and containers wrapped in plastic and sealed for use. Linens are placed on hangers covered with plastic.

  • DO YOU SET UP RENTAL ITEMS?

    We will place larger items for you, and would be happy to help you set up smaller rental items, tablecloths, place settings, and decor, for an additional fee.

  • DO I HAVE TO CLEAN RENTAL ITEMS BEFORE I RETURN THEM?

    We ask that you please rinse all plates, and any food or residue off of trays, etc. You do not need to clean any items. All linens should be placed in supplied bags, and all hangers and plastic returned. If any linens are wet, please let them air dry before placing in bags. We will take care of all the cleaning for you.

  • HOW DO I RETURN RENTAL ITEMS?

    Rental items will be in containers and boxes, and on hangers. Rental items will be packaged with packaging material, plastic, etc. Please return items with all packaging materials.

  • HOW MANY DAYS CAN I HAVE THE RENTAL ITEMS?

    In almost all cases, our rental rates are based on a reasonable event period. We consider Friday to Monday to be the same as a one-day rental. If your event is on a weekday, we will gladly deliver the day before and pick-up the day after your event for a one-day charge.

  • CAN I MAKE CHANGES TO MY ORDER?

    Of course! We recognize that guest counts are likely to fluctuate as the event date approaches. We encourage you to make a “best guess” estimate when placing your original reservation and make adjustments as you become aware they’re needed. Final edits should be made a minimum of two weeks prior to the delivery date. Once preparation has begun on your order, changes may be subject to an additional fee.

  • DO YOU CHARGE LATE FEES?

    We ask that you communicate with us if you are going to be late returning any items. There will be a late fee charged on any late items.

  • HOW DO I PAY FOR RENTAL ITEMS?

    We make it easy. You can pay by cash or check. You can also pay by Venmo (standard fees apply).

  • DO I NEED TO PUT DOWN A DEPOSIT?

    Yes, a 50% non-refundable deposit will be taken when you sign your rental agreement.

  • WHEN DO I NEED TO PAY?

    Payment is due in full 2 weeks prior to delivery for all rental items. Full payment for The SideCar Mobile Bar is due 30 days prior to your event.

  • WHEN WILL YOU ARRIVE WITH THE SIDECAR MOBILE BAR?

    We will arrive between an hour and an hour and a half before your event.

  • DO YOU CHARGE TO DELIVER THE SIDECAR MOBILE BAR?

    Travel up to 30 miles from Chico is free. Additional charges will apply beyond our local area.

  • DO I NEED POWER FOR THE SIDECAR MOBILE BAR?

    We supply a 50 foot electrical cord for a standard 20 amp 110 volt outlet. If power is unavailable, we can provide a generator for $150.00 additional charge.